Returns and Claims

If you have purchased through a retailer, please contact them. The following applies to Swedish consumers who have purchased directly from us.

Right of Withdrawal and Return of Goods
You have a 14-day right of withdrawal from the moment you receive the ordered goods, provided that the item is in new condition at the time of return. If you wish to exercise your right of withdrawal, the return shipping cost will be covered by you, the customer. Returns should be sent to us using a shipping service directed toward businesses. We do not pick up packages from service points. A return form must be completed and attached to the package; please feel free to include a comment on the reason for the return if you wish. Also, remember to send the return package with tracking capabilities and keep the tracking number.

Returnform

Complaints and/or Warranty Issues – applies to incorrect shipments or shipping damage to ordered goods
If you wish to make a complaint or have a warranty issue, please contact customer service at order@ray.se or call 0321-530930. Read more about our warranties at www.simons.se.
We also ask you to contact customer service if you feel that you received the wrong item, if there is something wrong with the item, if you are missing or received the wrong quantity of an item, or if something was damaged during transport – this will be handled as a warranty issue/complaint by Ray Metallfabrik AB.

Refund for Returns

• If you placed your order via the online store and Klarna Checkout, log in to your Klarna account or use the Klarna app and click "Report Return" on the relevant invoice, followed by "I have returned my goods". This will pause the invoice to prevent it from expiring, and once we at Ray have processed the return, we will adjust your order regarding the items you returned, after which you will receive a confirmation from Klarna via email.
• If you placed your order in any way other than via the online store, please contact customer service for more information at 0321-530930 or order@ray.se before sending back your return.